Shipping & Returns

聽Shipping information:

We ship Globally, Delivery times vary by region. We have several levels of shipping service, and offer good discounts on Express Priority Air courier shipments. We ship orders Monday to Friday, excluding holidays, via DHLand China post.(most of products are Free-Shipping)

If the product is not Free-Shipping,Exact shipping rates will be displayed online during the checkout process 鈥 before your order is submitted. So you can preview the shipping cost to your location before you actually place an order.

If our automated shipping calculator makes a mistake in calculating shipping charges, (due to unusual box weight or dimensions), we will make a correction to the actual shipping rate in your favor. If you ever have questions about the shipping rate, you can call us for an estimate. We get a good discount on Express and Air Priority shipping, and we pass the savings on to you.


Return Policy:

The very first thing you should do is contact us by phone聽+86 13902957041聽or Email us at聽contact@shenzhen-buy.com聽to receive an RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.

By using our Return Merchandise Authorization system, you can be assured of prompt and accurate service.

We gladly accept returns or exchanges for the majority of our products but they must be pre-authorized by our customer service people and a corresponding RMA number and completed RMA form. Certain conditions MUST be met before we will issue an RMA (Return Merchandise Authorization) number. You must contact our RMA department before proceeding.

IMPORTANT!:聽If you send in your product without prior authorization we will not repair, refund or exchange your product! Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here.

To inquire about a return you sent in with your authorized RMA number please聽log in to your account聽to check the status - this is the first place you should check for updates and it should have the most up to date information about your returned goods, you can also contact us at聽+86 13902957041聽or atcontact@shenzhen-buy.com

DO NOT, UNDER ANY CIRCUMSTANCE, RETURN ANY ITEM, FOR ANY REASON, WITHOUT GETTING PRIOR AUTHORIZATION! UPON OUR AUTHORIZATION WE WILL ISSUE YOU AN RMA NUMBER TO ENSURE YOUR CASE IS DEALT WITH PROPERLY.

 

 


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