Return Policy

The very first thing you should do is contact us by phone +86 13902957041 or Email us at contact@shenzhen-buy.com聽to receive an RMA support ticket and get authorization to return your product. We will issue you an RMA number and detailed instructions on the procedure to follow.

By using our Return Merchandise Authorization system, you can be assured of prompt and accurate service.

We gladly accept returns or exchanges for the majority of our products but they must be pre-authorized by our customer service people and a corresponding RMA number and completed RMA form. Certain conditions MUST be met before we will issue an RMA (Return Merchandise Authorization) number. You must contact our RMA department before proceeding.

IMPORTANT!:聽If you send in your product without prior authorization we will not repair, refund or exchange your product! Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here.

To inquire about a return you sent in with your authorized RMA number please聽log in to your account聽to check the status - this is the first place you should check for updates and it should have the most up to date information about your returned goods, you can also contact us at聽+86 13902957041聽or atcontact@shenzhen-buy.com

DO NOT, UNDER ANY CIRCUMSTANCE, RETURN ANY ITEM, FOR ANY REASON, WITHOUT GETTING PRIOR AUTHORIZATION! UPON OUR AUTHORIZATION WE WILL ISSUE YOU AN RMA NUMBER TO ENSURE YOUR CASE IS DEALT WITH PROPERLY.

 



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