FAQs

       1.Do you accept returns? 

         Typically, we do not accept returns for our electronic components due to their nature of being sensitive and once opened or used, they may not be resalable. However, in special cases, we can negotiate a partial refund. Please contact our customer service for more information.

       2.Can I get a refund if I’m not satisfied with the product? 

         If you are not satisfied with the product, we can consider a partial refund under certain circumstances. Please note that refunds do not include shipping costs and may be subject to a handling fee. Please consult our customer service for our refund policy.

      3.How are shipping fees calculated?

         We ship via DHL, UPS, EMS, and other courier services. The shipping fees are calculated based on the weight, size, and destination of the package. You can view the shipping fees during checkout or inquire with our customer service for an accurate quote.

      4.Can I change the order information before shipment? 

         Yes, you can change the order information before the shipment is processed. However, please note that once the order is in the process of being shipped, we may not be able to make changes. If you need to modify your order, please contact our customer service as soon as possible.

       5.Do you offer free shipping? 

         We do not offer free shipping for our orders. All shipping costs are the responsibility of the customer. However, for large order quantities, we can negotiate shipping fees to provide a more favorable shipping solution.

       6.How do I track my order? 

         Once your order is shipped, we will provide you with a tracking number from the courier service. You can use this number to track your package on the courier’s website.

       7.What should I do if my package is damaged or lost during transit? 

         We provide appropriate insurance for the packages. If your package is damaged or lost during transit, please contact us immediately, and we will assist you in communicating with the courier service to resolve the issue.

       8.What payment methods do you accept? 

         We accept a variety of payment methods, including bank transfers, credit cards, and PayPal. Please consult our customer service for the specific payment options.

       9.What is your order processing time? 

        Typically, our order processing time is 2-3 business days. However, the processing time may vary depending on the complexity of the order and the product stock availability.

       10.Do you provide warranty services for your products? 

         Certain products may be offered with limited warranty services. Please consult our customer service or check the product details for warranty terms.